PRIVACY POLICY

Your Privacy is Our Priority

At BOOKYOURCARAVAN (“BOOKYOURCARAVAN” or “Company” or “we” or “us” or “our”), we understand that your privacy is important. This Privacy Policy ("Policy") explains how we collect, use, protect, and disclose your information, including personal data, when you access or use our mobile applications (“BOOKYOURCARAVAN ”) or website located at BOOKYOURCARAVAN.COM (collectively, the “Platform”). It also covers information we receive through offline interactions, such as emails, phone calls, and in-person exchanges while you use our services (“Services”).

Who are you? 
This Policy applies to all users of the BOOKYOURCARAVAN Platform, whether you’re a Driver, Rider, or someone simply browsing our offerings (“you” or “your”).  “Services” refer to any features or functionalities BOOKYOURCARAVAN provides as outlined in the terms and conditions you agreed to when accessing the Platform.

1.    User Acceptance
1.1.    By using the BOOKYOURCARAVAN Platform or Services, you’re acknowledging and agreeing to this Privacy Policy. We may update this policy periodically, so be sure to check back occasionally for any changes we post on the Platform. These updates will always be in line with current laws, including the Information Technology Act, 2000, and any relevant rules (“The Law”). If this Policy doesn’t sit right with you, you can always choose not to use BOOKYOURCARAVAN.
1.2.    Keeping it real with your information
We rely on you to provide accurate, up-to-date information when you interact with BOOKYOURCARAVAN. This ensures everything runs smoothly. You’re also confirming that you have the legal right to share this information with us, and that doing so won’t violate any agreements, laws, or court orders.  If you share someone else’s information, you’re basically saying you have their permission for us to use it as described in this Policy.
1.3.    We’re all about transparency
We value your trust, and that means being upfront about how we handle your information.  We’ll cover details like data storage, security measures, and even your rights under the Indian Laws.

2.    Definitions
2.1    “Personal Information” refers to any information that can identify an individual directly or indirectly, including but not limited to name, contact details, and government-issued identification.
2.2    “Services” refers Caravan provided by BOOKYOURCARAVAN.
2.3    “BOOKYOURCARAVAN Platform” refers to the BOOKYOURCARAVAN mobile applications and website used to access our Services.
2.4    “Drivers” refers to individuals providing transportation services using their own vehicles through the BOOKYOURCARAVAN Platform.
2.5    “Customer” shall mean a person who wishes to receive services of the Driver or Vendor Partners on the BOOKYOURCARAVAN Platform.
2.6    “Device” shall mean computer, mobile, tablets or other device used to access the Services.
2.7    “Device Identifier” shall mean IP address or other unique identifier of the Device.
2.8    “Promotion” shall mean any contest and other promotions offered by us.
2.9    “TPSP” shall mean a third-party service provider.

 

 

3.    What Information Do We Collect?
3.1    Information You Provide to Us
(a)    Personal Information
We gather information to provide a smooth and secure experience while using BOOKYOURCARAVAN. This information might be collected during account creation, using contact forms, or through your general interactions with our platform.  We only ask for what’s essential to deliver our services and comply with relevant laws.
(b)    The Information you provide to us includes the following
(i)    Account Information This includes your name, email address, phone number, and password.
(ii)    Saved Information
Any additional information you choose to save in your account profile.
(iii)    Verification Information
Copies of government-issued identification documents, aadhar card, driver’s license, vehicle registration, and insurance.
(iv)    Background Check Information provided to us during background checks.
(v)    Other Apps
Information from other apps that you choose to link to your BOOKYOURCARAVAN account.
(vi)    Other Information
Any other information you provide to us through customer support, feedback, or other communications.
3.2    Information We Collect as You Access and Use BOOKYOURCARAVAN
(a)    Transaction Information
Details of your trips, including pick-up and drop-off locations, distance traveled, and payment transaction information.
(b)    Location Data
(i)    Drivers
Location data is collected when the BOOKYOURCARAVAN  App or website is running in the foreground or background on your mobile device.
(ii)    Usage Information
Information on how you interact with the BOOKYOURCARAVAN  App or website, including your browser type, referring URL, areas visited, and usage behavior.
(iii)    Health-related Information
Any health information you provide or is required by regulations for safe transport services.
(iv)    Device Information
Technical information about your device, such as the Device Identifier, preferred language, country, manufacturer, software, and model, operating systems, versions, geolocation, and mobile network data.
(v)    SMS/Text Messages
Information from SMS or text messages, including OTPs.
(vi)    Call Details
Information about calls made through the BOOKYOURCARAVAN  App or website, including time, date, and duration.
(vii)    Other Information
Any other information collected automatically as you use the BOOKYOURCARAVAN  App or website.
(viii)    Cookies
Information collected through cookies to improve user experience and track usage patterns.
3.3    Information Third Parties Provide About You
We may gather information from search engines, payment processors, and even publicly available sources like marketing lists and social media (with proper permissions).
4.    Use of Information Collected
Our primary objective in collecting your information is to enhance your experience when using our Services. The information we gather is used for the following purposes in accordance with this Policy:
4.1    Access to Platform
To enable you to access the BOOKYOURCARAVAN Platform and Services.
4.2    Identity Verification
To verify your identity and/or your capacity, under applicable law, to provide Services through the BOOKYOURCARAVAN Platform.
4.3    Service Improvement
To monitor which features of the Services are used most, allow you to view your trip history, rate trips or bookings, and identify features that need improvement. This includes analyzing usage patterns and geographic locations to determine where we should offer or focus services, features, and/or resources.
4.4    Communication
To send you a welcome email/SMS to verify your username and password, provide the correct app version depending on your device type, and for troubleshooting and, in some cases, marketing purposes.
4.5    System Administration
To help diagnose problems with our server and to administer the BOOKYOURCARAVAN Platform.
4.6    Service-Related Announcements
To send you service-related announcements on rare occasions when necessary. For example, if our Services are temporarily suspended for maintenance, we might send you an email. You can deactivate your account if you do not wish to receive these communications.
4.7    Policy and Terms Enforcement
To prevent, discover, and investigate violations of this Policy or any applicable terms of service or terms of use.
4.8    Security
To identify and detect security breaches or attacks, errors, fraud, money laundering, abuse, and other criminal activities, and to investigate and take appropriate remedial action.
4.9    Information Sharing
We provide some of your Personal Information (such as your name, pick-up address, and contact number) to the Driver or Vendor Partner who accepts your request for Services so that they may contact and find you.
4.10    Information Sharing with Customers
If you are a Driver, we may share your name, vehicle number, driving license number, phone number, profile picture (if applicable), and tracking details with Customers to provide Services.
4.11    Service Provision and Marketing
(a)    Information or Services
To provide you with information or services or process transactions you have requested or agreed to receive, including sending electronic newsletters or providing special offers or promotional materials.
(b)    Service Features
To enable you to participate in various features of the Services, such as sweepstakes, contests, or other promotions.
(c)    Contacting You
To contact you regarding your use of the Services and, at our discretion, changes to the Services or policies.
(d)    Internal Business Purposes
For internal business purposes and inclusion in our data analytics.
(e)    Customized Experience
To enhance your user experience with the BOOKYOURCARAVAN  App (or website) or Services, including customization and personalization.
14.12    Offers and RewardsTo provide relevant offers or rewards based on your usage patterns.
14.13    Dispute Resolution
To enforce our terms and conditions and this Policy, and to resolve any disputes.
14.14    Platform Usability
To provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the BOOKYOURCARAVAN Platform.
14.15    Legal Compliance
To comply with Applicable Laws or requests from regulators, government, law enforcement, or judicial authorities under Applicable Laws or contracts with third parties.
14.16    Contract ObligationsTo carry out our obligations and enforce rights arising from any contracts between us.
14.17    Affiliate Disclosure
To disclose to affiliates, and their employees, agents, and representatives on a need-to-know basis to facilitate the provision of Services.
14.18    Administrative Notices
To deliver any administrative notices, alerts, advice, notifications, and communication relevant to your use of the Services through social media (including WhatsApp), SMS, and other media.
14.19    Third-Party Promotions
If you sign up to use our Services as an employee or stakeholder of a third party with whom we have an arrangement and have offered discount coupons or extended promotional offers, we may share your information with such third parties for limited internal business purposes only.
14.20    Additional Purposes
To fulfill any other purpose for which you provide us the information and/or any other purpose with your consent. Please note, we do not use the information collected from you for targeted advertising.
5.    How and When Do We Disclose Information to Third Parties
5.1    When You Agree to Share Information with Third Parties
With your consent, we may share your information with third parties.
5.2    Third Parties Providing Services on Our Behalf
We may share your information with third-party service providers who perform services on our behalf.
5.3    Co-Branded Services
Information may be shared with partners with whom we offer co-branded services or engage in joint marketing activities.
5.4    Contests and Promotions
Information may be shared when you participate in contests and promotions.
5.5    Administrative and Legal Reasons
We may disclose your information to comply with legal obligations, respond to governmental requests, or protect our rights.
5.6    Affiliates and Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5.7    Market Study and Other Benefits
For market research purposes and other benefits to enhance user experience.

6.    Third Party Content and Links to Third Party Services
6.1    Content from Others
Sometimes, BOOKYOURCARAVAN may show content provided by third parties. These partners might collect data about your device and how you use the platform while that content is displayed.
6.2    Venturing Outside BOOKYOURCARAVAN
We may link you to external websites or apps controlled by others. Once you leave the BOOKYOURCARAVAN  app or our website, our Privacy Policy no longer applies, and you’ll be subject to the privacy practices of those third parties. Be sure to check their privacy policies before sharing any information
6.3    Managing Your Information Sharing
When you share information through BOOKYOURCARAVAN features, like uploading photos or leaving reviews, that content may become subject to the privacy policy of the platform you’re sharing it with (e.g., social media). We’re not responsible for how those platforms handle your information.
6.4    Social Media Features
BOOKYOURCARAVAN may use social media buttons and widgets. These tools might collect information about your device and activity on BOOKYOURCARAVAN. They also have their own privacy policies, so be sure to review them as well.
6.5    Data and Borders
Sometimes, third parties involved with BOOKYOURCARAVAN may be located in different countries with varying data privacy laws. By using their services, your information may become subject to those local laws.

7.    Information Collected by Driver’s and Vendor Partners
Drivers and vendor partners may collect and use information as necessary to provide the Services. They are required to comply with our privacy policies and applicable laws.

8.    Change of Information and Cancellation of Account
8.1    Maintaining Information Accuracy
You are responsible for ensuring the accuracy of the information you provide to us, including contact details and any other personal information submitted during account registration.
8.2    Updating or Correcting Information
If there are changes to your personal information or any other data you have provided, or if you no longer wish to use our services, you may correct, delete inaccuracies, or amend your information by updating your member profile on the BOOKYOURCARAVAN platform or by contacting our support team through the email address provided. We will strive to implement the requested changes in our active databases as promptly as reasonably possible.
8.3    Modifying Communication Preferences
You have the option to modify or cancel the communications you receive from BOOKYOURCARAVAN. This can be done by following the instructions in any email you receive from us or by logging into your account and changing your communication preferences.
8.4    Impact of Information Changes on Service Access
If the updated information is insufficient or inaccurate, making it difficult for us to provide our services to you, we reserve the right to terminate your access to our services. In such cases, we will notify you in writing at your registered email address.
8.5    Account Cancellation
Should you wish to cancel your account or request that we cease using your information to provide services, please contact us through the email address provided on your trip bill, the BOOKYOURCARAVAN platform, or reach out to our Grievance Officer. Note that disabling access to certain information may result in our inability to provide some or all of the services.
8.6    Data Retention Post-Account Termination
We will retain your information, including personal data and usage data (such as geo-location, trip history, and transaction history), for as long as your account remains active and as necessary to provide you with our services. Even after your account is terminated, certain information will be retained for a period of 104 weeks . This is to resolve disputes, finalize account cancellation activities, investigate or prevent fraud, enforce our agreements, or for other legitimate business purposes. After this period, your data will either be deleted or anonymized and aggregated. The anonymized data will be used solely for analytical purposes to help us improve our services.
9.    Security
We take information security seriously. That’s why we use industry-standard security practices like encryption, firewalls, and SSL technology to safeguard your information within our databases. While these measures are robust, it’s important to remember that no security system is perfect.  We cannot guarantee the complete security of our databases, nor can we guarantee the complete protection of information you send over the internet or wireless connections.  Ultimately, any information you transmit to us is at your own risk.
10.    Information of Children
Our Services are not directed to children under 18 years . We do not knowingly collect personal information from children under 18 years .

11.    Grievance Officer
For any concerns regarding privacy or data protection, please contact our Grievance Officer at admin@bookyourcaravan.com.

12.    Changes to the Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Policy on our platform. Your continued use of our Services after any changes constitutes your acceptance of the new Policy.